Privacy Policy

Thank you for choosing to be part of our community at Chalk - FZCO ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@chalkapps.ae.   

When you use our mobile application, as the case may be (the "App") and more generally, use any of our services (the "Services", which include the App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. At Chalk – FZCO one of our main priorities is the privacy of our visitors.   

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.  

This Privacy Policy applies only to our online activities and is valid for visitors to our app with regards to the information that they shared and/or collect in Chalk - FZCO. This policy is not applicable to any information collected offline or via channels other than this app.   

This privacy notice applies to all information collected through our Services (which, as described above, includes our App), as well as, any related services, sales, marketing or events.  

CONSENT  

By using our app, you hereby consent to our Privacy Policy and agree to its terms.  

INFORMATION WE COLLECT  

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and Services, when you participate in activities on the App (such as by posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us.  

The personal information that we collect depends on the context of your interactions with us and the App, the choices you make and the products and features you use. The personal information we collect may include the following:  

Personal Information Provided by You. We collect phone numbers; email addresses; mailing addresses; usernames; debit/credit card numbers; billing addresses; and other similar information.  

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.   

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.  

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.  

INFORMATION COLLECTED THROUGH OUR APP  

If you use our App, we also collect the following information:  

  • Geolocation Information. We may request access or permission to and track locationbased information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.  
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, microphone, and other features. If you wish to change our access or permissions, you may do so in your device's settings.  
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.  
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.  

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.  

HOW WE USE YOUR INFORMATION  

We use the information we collect in various ways, including to:  

  • To facilitate account creation and login process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.  
  • Request feedback. We may use your information to request feedback and to contact you about your use of our App.  
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.  
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.  
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.  
  • To protect our Services. We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).  
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.  
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.  
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the App.  
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.  
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.  

COOKIES AND WEB BEACONS  

Like any other app, Chalk - FZCO uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the app that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our app content based on visitors' browser type and/or other information.  

THIRD PARTY PRIVACY POLICIES  

Chalk - FZCO's Privacy Policy does not apply to other advertisers or apps. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.  

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective apps.  

WILL YOUR INFORMATION BE SHARED WITH ANYONE?  

We may process or share your data that we hold based on the following legal basis:  

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.  
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.  
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.  
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).  
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.  

HOW LONG DO WE KEEP YOUR INFORMATION?  

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.  

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.  

HOW DO WE KEEP YOUR INFORMATION SAFE?  

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.  

GDPR DATA PROTECTION RIGHTS  

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:  

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.  
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.  
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.  
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.  

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.  

CHILDREN'S INFORMATION  

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.  

Chalk - FZCO does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our app, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.  

DO WE MAKE UPDATES TO THIS NOTICE?       

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.  

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?       

If you have questions or comments about this notice, you may email us at info@chalkapps.ae or by post to:  

Email:  info@chalkapps.ae  

Address:  Chalk - FZCO  United Arab Emirates 

Phone Number: + 971502856666